How do I respond to a chargeback?

1. Go to the Chargebacks tab in the top navigation
2. Click on a chargeback row
3. Click Respond
4. Choose Dispute
5. Upload evidence (documents, descriptions)
6. Click Submit for Review
   Once submitted, our team will review your response. Please allow 1–2 business days for this review before it’s officially submitted to the card network.
7. You’ll receive a confirmation via in-app notification