Why do cardholders dispute transactions? What are common reasons for chargebacks?

Common reasons for Chargebacks:

Dissatisfaction/Service Issues – such as services not provided or completed outside the agreed timeframe.
- The cardholder disputes the charge with as product or services not completed or provided. In these cases, we must prove that services were fully and completely provided. Evidence you submit to us will help us prove your case.

Fraudulent Activity – including stolen credentials or unauthorized card transactions.
- The cardholder disputes the charge with their bank as Fraudulent, and the bank returned the payment to the customer. In Fraud cases, the cardholder claims that they did not participate in or benefit from the credit card transaction. To win a fraud case, we must prove that the cardholder was your customer, or that your customer was authorized to use the cardholder’s credit card.
Processing Errors – for example, incorrect billing amounts or refunds not issued.
- The cardholder claims that a data entry error was made at the point-of-sale. The items incorrectly entered may include but are not limited to the following: a credit entered as a debit; a debit entered as a credit; incorrect transaction amount; transaction code; card number; account number; or multiple charges.

RoadSync will respond to the chargeback dispute on your behalf. We ask that you work with us to assemble evidence to build the best possible response.