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RoadSync Checkout
Learn how to create an invoice, send a work order, check a deposit status and more.
Getting Started
Account Management
- How do I add a user to the RoadSync Checkout application?
- I’m an admin. How can I change a password for another user?
- How to edit an invoice or change the payment method?
- How do I cancel my account?
- How to add custom invoice fields?
- How to resend receipts?
- Utilizing existing inventory or invoicing system.
Product Support
- How do I process a fleet check?
- How do I start using my mobile card reader with RoadSync Checkout?
- How do I add a product to RoadSync Checkout?
- I’m a driver and I’ve received a RoadSync invoice. How do I pay?
- How do I start using my mobile card reader with RoadSync Checkout?
- How do I add a product to RoadSync Checkout?
- I’m a driver and I’ve received a RoadSync invoice. How do I pay?
Download Center
Mobile Card Reader
- How do I charge the reader?
- How long will the battery last before I have to recharge it?
- What operating system do I need to use on my phone?
- How long should I charge my reader before first using it?
- My phone asks for a code from the mobile card reader but I don’t have one. What should I do?
- How do I pair the mobile card reader with my Android phone?
- How do I pair the mobile card reader with my iPhone?
- What cards does this device accept?
- What is my device’s serial number?
- How can I use the card reader with multiple phones?
- My phone gives me a “Server Communication Error.” How do I fix this?
- My phone says “Transaction Declined.” How do I fix this?
- The mobile card reader does not connect. What should I do?
- My Login/Password does not work. How do I get in?
- How do I reset my password?
- I forgot my Login and/or Password.
- What should I do if my phone accidentally activates Apple Pay or Google Pay?
- Will my reader work in an area that does not have a wi-fi signal or cell reception?
- What do I do if I want more card readers?
Express Payments
- What is Express Payments?
- How is Express Payment activated?
- How does Express Payment work?
- What payment methods are accepted with Express Payments?
- Do you collect payer information with Express Payments?
- Will the settlement time change with Express Payments?
- How can I search for an invoice after completing a transaction with Express Payments?
- How are locations selected for invoices if I have multiple locations?
- Can convenience fees be turned on and off for Express Payments?
PayLink
- How can I get PayLink activated for my company?
- What is PayLink?
- How does PayLink work for my customers?
- How can PayLink be shared?
- What payment methods are accepted with PayLink?
- Will the settlement time change with PayLink?
- Can convenience fees be turned on and off with PayLink?
- Are taxes automatically added to the totals with PayLink?
- How are invoices protected with PayLink?
- Are there additional security measures with PayLink?
- How does the payer receive a receipt with PayLink?
3D Secure (3DS)
- What is 3D Secure (3DS) and how does it work?
- Why should I enable 3DS for my payments?
- Does chargeback liability shift away from the merchant if I use 3DS?
- Are 3DS payments safe against all chargebacks?
- How does 3DS work?
- Will 3DS work on all card payments?
- Can customers opt-out of using 3DS?
- Are there any additional fees for enabling 3DS?
- Can I customize the appearance of the 3DS authentication dialog?
- When might 3DS not activate for transactions?
- What should I do if 3DS does not activate for a transaction?
- I have 3DS turned on, but the transaction failed. What happened?
Chargeback Tool
- What is a chargeback?
- What are common reasons for chargebacks?
- How does the chargeback process work?
- What’s new in the Chargeback Tool?
- What user roles exist, and what can each do?
- How do I respond to a chargeback?
- How can I communicate with RoadSync about a chargeback?
- Where will I see updates or confirmations?
- How do I upload documents for a dispute?
- Still have questions?