Log in to your RoadSync Checkout application, and select the Invoices tab on the top menu bar. The status column on the left side of your screen displays icons that correlate to the invoice’s current status:
- A gray circle with an exclamation mark indicates that the invoice has not been sent to your customer.
- A green circle with a check mark indicates that your customer has successfully paid the invoice.
- A yellow circle with a paper airplane indicates that the invoice has been sent to your customer, but payment has not yet been completed.
- A red circle indicates that the payment was not successful. On the opposite side of the screen, you can click the red circle with a question mark to view the reason for the failed transaction.
For more information on the status of invoices, watch our video.