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RoadSync Checkout

RoadSync Checkout

Learn how to create an invoice, send a work order, check a deposit status and more.

Getting Started

How do I log in to RoadSync Checkout?

How do I create and send an invoice?

How do I check the status of an invoice?

How do I create and send a work order?

Account Management

How do I add a user to the RoadSync Checkout application?

I’m an admin. How can I change a password for another user?

How to edit an invoice or change the payment method?

How do I cancel my account?

How to add custom invoice fields?

How to resend receipts?

Utilizing existing inventory or invoicing system.

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Product Support

How do I process a fleet check?

How do I start using my mobile card reader with RoadSync Checkout?

How do I add a product to RoadSync Checkout?

I’m a driver and I’ve received a RoadSync invoice. How do I pay?

How do I start using my mobile card reader with RoadSync Checkout?

How do I add a product to RoadSync Checkout?

I’m a driver and I’ve received a RoadSync invoice. How do I pay?

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Download Center

How to pay with Comdata fuel cards

Fight Chargebacks

Mobile Card Reader - Quick Start Guide

Mobile Card Reader

How do I charge the reader?

How long will the battery last before I have to recharge it?

What operating system do I need to use on my phone?

How long should I charge my reader before first using it?

My phone asks for a code from the mobile card reader but I don’t have one. What should I do?

How do I pair the mobile card reader with my Android phone?

How do I pair the mobile card reader with my iPhone?

What cards does this device accept?

What is my device’s serial number?

How can I use the card reader with multiple phones?

My phone gives me a “Server Communication Error.” How do I fix this?

My phone says “Transaction Declined.” How do I fix this?

The mobile card reader does not connect. What should I do?

My Login/Password does not work. How do I get in?

How do I reset my password?

I forgot my Login and/or Password.

What should I do if my phone accidentally activates Apple Pay or Google Pay?

Will my reader work in an area that does not have a wi-fi signal or cell reception?

What do I do if I want more card readers?

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Express Payments

What is Express Payments?

How is Express Payment activated?

How does Express Payment work?

What payment methods are accepted with Express Payments?

Do you collect payer information with Express Payments?

Will the settlement time change with Express Payments?

How can I search for an invoice after completing a transaction with Express Payments?

How are locations selected for invoices if I have multiple locations?

Can convenience fees be turned on and off for Express Payments?

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PayLink

How can I get PayLink activated for my company?

What is PayLink?

How does PayLink work for my customers?

How can PayLink be shared?

What payment methods are accepted with PayLink?

Will the settlement time change with PayLink?

Can convenience fees be turned on and off with PayLink?

Are taxes automatically added to the totals with PayLink?

How are invoices protected with PayLink?

Are there additional security measures with PayLink?

How does the payer receive a receipt with PayLink?

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3D Secure (3DS)

What is 3D Secure (3DS) and how does it work?

Why should I enable 3DS for my payments?

Does chargeback liability shift away from the merchant if I use 3DS?

Are 3DS payments safe against all chargebacks?

How does 3DS work?

Will 3DS work on all card payments?

Can customers opt-out of using 3DS?

Are there any additional fees for enabling 3DS?

Can I customize the appearance of the 3DS authentication dialog?

When might 3DS not activate for transactions?

What should I do if 3DS does not activate for a transaction?

I have 3DS turned on, but the transaction failed. What happened?

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